Enabling your IT infrastructure

Rightsizing IT infrastructure for your business needs

You need the right IT infrastructure in place to meet the needs of your business today and to support your future business objectives and goals.

​When considering your approach to IT infrastructure modernization, it’s not just a matter of throwing more computing resources at the problem. While that might help you make the most of the applications you use today, your long-term vision could require a switch to the cloud, the migration of a critical database, an upgrade to a more modern application or any number of other solutions.

​By aligning your IT infrastructure with your business requirements and objectives, you can incorporate an effective solution that ensures your operational expenses and capital expenses are allocated efficiently and effectively. Experienced professionals can help you determine where to take your IT infrastructure from here. For example, while the cloud may be a popular solution, if your business is focused on serving the nine-to-five needs of a local region, you may not need 24/7 availability or have the need to hyperscale. In this case, it may be more effective and efficient to modernize your on-premises infrastructure.

Enhancing reliability to safeguard operations

Technology can’t power business transformation if the applications go offline. Therefore, reliability should be a core focus of your IT infrastructure. By taking the time to understand the current state of your IT infrastructure—including the network, servers, storage, public and private clouds, endpoints, backups, IT service management processes, and collaboration tools—you can then make the changes required for high availability and necessary redundancy.

​Knowledgeable professionals can help you identify the investments you need to make in your IT infrastructure to yield the most benefits. Whether you’d like to improve security, leverage cloud solutions, incorporate automation or take on other initiatives, guidance from a trusted advisor can help you enhance your operational availability and avoid disruption.

Delivering a better customer experience

Many organizations struggle to deliver a winning digital customer experience due to outdated technology that’s expensive to upgrade. However, legacy systems often lead to inadequate speed, limited accessibility, greater security risks and less reliability.

​The longer you make do with obsolete processes and applications that affect the customer experience, the harder it will be to retain existing customers or attract new ones. As a result, every IT infrastructure modernization initiative should also be considered a customer experience initiative. Modernizing your IT infrastructure can allow you to deliver a consistent and seamless customer experience across multiple channels, using customer data to personalize engagements and deliver innovative new solutions that help foster customer loyalty.

Attracting, retaining and upskilling IT employees

Finding reliable and well-trained IT talent is always hard. It becomes even harder to attract top talent when you’re leveraging legacy IT systems. As technology evolves, so do the skill sets of IT professionals, and their desire to work with the latest technology will create challenges for your business to retain top talent.

​To remain competitive, you need to modernize your IT infrastructure to leverage cutting-edge technologies. At the same time, it’s important to understand which legacy processes or systems can’t be modernized and then have a plan in place to address those gaps. Experienced managed IT professionals can provide the insight and capacity to upgrade your IT operations, train staff and manage legacy systems so in-house IT staff can focus on more innovative and valuable projects. The more your staff can digitize your IT infrastructure, the more efficient and productive they’ll become, which can help maximize your return on investment in IT efforts.

Protecting business data and systems

Cybersecurity isn’t just about protecting your data. It’s about protecting your operations, your customers and your reputation. An outdated IT infrastructure can make it difficult to understand your attack surface or adequately gauge your cybersecurity maturity, leaving you at risk of attack.

​Responding reactively to an attack can be costly. Instead, a proactive approach to cybersecurity involves identifying issues and leveraging modern solutions to secure access and protect data. Well-trained support can help you assess your data and processes so you can understand how they’re being protected and what your current risk exposure looks like. Professionals can then help you select the appropriate security solutions required to reduce risk, such as identity and access management, vulnerability management, security monitoring, incident response, and employee security training.

Leveraging artificial intelligence capabilities

AI tools and applications are evolving rapidly, and keeping pace with those innovations is essential to staying competitive. In the RSM Middle Market AI Survey 2025: U.S. and Canada,   91% of respondents said they are currently using generative AI in their organization, but 92% reported experiencing challenges with implementation, 62% said generative AI was harder to implement than expected, and 70% felt they needed outside help to get the most out of their AI solutions.

​The time to act is now. Skilled support can assess your AI needs and develop a proactive plan to incorporate the right protections and scalability to help you respond to changing market demands. In addition, AI governance can keep employees from using data improperly or prevent AI models from delivering biased, untrue or otherwise compromised results. You’ll also want to confirm your IT infrastructure has the bandwidth for elevated data needs so that AI processing doesn’t affect your other real-time applications.