Microsoft for retail

Nimble solutions for next-gen retail

Optimize your retail business with Microsoft and RSM

RSM’s Microsoft retail consultants are among the top-ranked across the globe, bringing the reality of  fully unified, next-generation business solutions to life for retailers determined to meet the demands of today’s increasingly connected and empowered consumers. 

Retail solutions 

Enhance critical retail operations through: 

  • Frictionless checkout 
  • Frictionless checkout allows for customers to shop and go without scanning items or even interacting with a salesperson at checkout. 
  • 360-degree view of the customer 
  • We use deep customer analytics to deliver personalized experiences tailored to customer behaviour, preferences and needs. 


CLEARthru™ reads data from RSM’s blockchain network solution to offer advanced traceability, allowing businesses to clearly show product sustainability and authenticity. 

Retail artificial intelligence 

Retail AI uses artificial intelligence to help customer service representatives recommend additional products to customers based on demographics and historical activity. 

LED light selection 

Light up the aisle as customers approach available in-store inventory, while displaying product information on an in-store screen or customer mobile device. 

Remote assist 

Use QR codes to take customers to business websites, where they can use video calls directly with store representatives to solve problems. 

D365 Guides 

Microsoft Dynamics 365 Guides is a mixed reality tool that leverages HoloLens, a hands-free gateway that offers interactive instructions so employees can learn by doing. 

Machine learning analytics 

Analyze users’ emotions over time using AI facial analysis software. 

Analysis of retail performance 

Interact with users in store in real time and review performance using Power BI dashboards on mobile, tablet or desktop. 

Sentiment analysis 

Analyze users’ emotions over time and monitor and engage customers on social channels for positive and negative comments to allow for company intervention. 

In-store camera tracking 

Understand the ways customers shop at your retail location and make calculated business decisions to minimize overhead and maximize retail hours. 

Customer complaint management 

Leverage social media listening to monitor feedback from consumers and automate tasks on multiple platforms to quickly engage solutions. 

Accelerated retail solutions 

RSM’s retail accelerators extend Microsoft Dynamics features and allow for a more rapid time-to-value implementation while bringing speed and efficiency to any business. They help retail businesses convert data into actionable information, ensuring better forecasting, closer tracking and a more personalized customer experience.   

Accelerated retail solutions

D2C offers additions to the base product and complements existing processes with the use of features like reason codes, sales order-related remittances and a personalization engine to help guide product individualization.

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