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RSM can help you use Microsoft’s applications to predict equipment maintenance cycles, become more proactive using AI-driven workflows and respond to IoT sensor alerts. You could optimize technician schedules with intelligent dispatching. With every touchpoint, your dispatchers and technicians could create exceptional customer experiences.
RSM is one of the leading Dynamics 365 Field Service partners for Microsoft. Learn how this solution can benefit your company.
Over 3,000 entries are submitted for the annual Microsoft Partner of the Year awards. To win an award or be a finalist in any category is a prestigious honour and spotlights the most elite partners for a given solution area. RSM is proud to be recognized as such by Microsoft for our work and dedication in the field service area of business applications.
As a trusted advisor to more than 2,000 clients across North America, we pride ourselves on our ability to identify and accelerate the right technology solutions to create rapid time-to-value and drive immediate business performance for our clients.
RSM’s Microsoft certified professionals have met the highest technological standards in Microsoft’s Cloud Partner Program. RSM has demonstrated technical capabilities, experience, and ability to deliver successful customer outcomes aligned to the Microsoft Cloud in Infrastructure (Azure), Data & AI (Azure), Digital & App Innovation (Azure), Business Applications, Modern Work, and Security.
Meet customer expectations with on-time scheduling and technician location information
Gain customer insights with automated, personalized customer surveys after completing field service calls using Dynamics 365 Customer Voice.
Provide self-scheduling options for the convenience of your customers.
Meet customer expectations with on-time scheduling and technician location information
Gain customer insights with automated, personalized customer surveys after completing field service calls using Dynamics 365 Customer Voice.
Provide self-scheduling options for the convenience of your customers.
Use field service to capture asset information through inspections and get real-time remote expert support via Dynamics 365 Remote Assist and other mixed-reality tools.
Consult with experts in real time to solve problems faster and perform remote inspections with Dynamics 365 Remote Assist.
Use the Field Service mobile app to track service activity – including offline access to bookings, work orders, and assets – and respond to Internet of Things (IoT) alerts and commands in the field.
Manage work orders and appointment schedules, access customer data maps, and capture photos, videos, and voice notes with the mobile app.
Use knowledge-base articles to increase first-time-fix rates.
Use field service to capture asset information through inspections and get real-time remote expert support via Dynamics 365 Remote Assist and other mixed-reality tools.
Consult with experts in real time to solve problems faster and perform remote inspections with Dynamics 365 Remote Assist.
Use the Field Service mobile app to track service activity – including offline access to bookings, work orders, and assets – and respond to Internet of Things (IoT) alerts and commands in the field.
Manage work orders and appointment schedules, access customer data maps, and capture photos, videos, and voice notes with the mobile app.
Use knowledge-base articles to increase first-time-fix rates.
Use AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling to choose the right technician at the right time.
Use the drag-and-drop schedule board and interactive map to assign the nearest available technician.
Minimize travel time and maximize utilization while responding to delays, cancellations, and urgent work by using the built-in schedule board optimization.
Use the rich insights dashboards to help service managers analyze opportunities to increase first-time-fix rates.
Assign work to the right resource based on trade, and control costs through “not to exceed” values on work orders.
Use AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling to choose the right technician at the right time.
Use the drag-and-drop schedule board and interactive map to assign the nearest available technician.
Minimize travel time and maximize utilization while responding to delays, cancellations, and urgent work by using the built-in schedule board optimization.
Use the rich insights dashboards to help service managers analyze opportunities to increase first-time-fix rates.
Assign work to the right resource based on trade, and control costs through “not to exceed” values on work orders.
Remotely detect and proactively resolve issues before customers are aware using Internet of Things (IoT) sensors.
Turn your cost center into a profit center by moving from a scheduled services model to just-in-time predictive maintenance triggered by IoT data.
Exceed expectations with the combined capabilities across Dynamics 365 Supply Chain Management and Field Service, including asset hierarchy, locations, and service-level agreements.
Ensure that technicians have the latest asset data, synchronized across Dynamics 365 Finance and Supply Chain Management to improve service accuracy.
Remotely detect and proactively resolve issues before customers are aware using Internet of Things (IoT) sensors.
Turn your cost center into a profit center by moving from a scheduled services model to just-in-time predictive maintenance triggered by IoT data.
Exceed expectations with the combined capabilities across Dynamics 365 Supply Chain Management and Field Service, including asset hierarchy, locations, and service-level agreements.
Ensure that technicians have the latest asset data, synchronized across Dynamics 365 Finance and Supply Chain Management to improve service accuracy.