ServiceNow products

More digital products plus more remote users mean more service desk responsibilities. Let us review your incident, request, knowledge management and self-help capabilities. We’ll share our observations based on our breadth and depth of experience in service management—helpdesk—best practices. If it’s right for you, we can help your organization determine the best way to deploy ServiceNow’s ITSM functions to align with your requirements.

Effective ITOM depends on an accurate and optimized infrastructure. However, many configuration management databases (CMDB) contain incomplete or inaccurate data, causing issues across the entire IT stack. Incomplete visibility increases the challenges of problem resolution. ServiceNow ITOM provides visibility into services and their components, enabling more proactive management and fewer service outages.

ServiceNow Project and Portfolio Management (PPM) is an enterprise-class solution to manage work from ideas through deployment. It delivers agility, better business outcomes, faster change, strategic priority alignment and greater value from initiatives. The structure provides concise data for executive-level dashboards and reports. The comprehensive tracking works in Agile environments and includes resources, financials and schedule for demands, projects, programs and portfolios.

Many organizations lack visibility to the numerous hardware and software assets purchased and deployed across the enterprise. Our team of ITAM experts can help your avoid penalties, increase efficiencies, reduce costs, improve security and agility by helping you take control of your IT assets through process configuration and end-to-end life cycle automation.

Deliver the right experience to employees anywhere your traditional or hybrid workforce is located. Boost productivity and engagement as you streamline the employee service experience with intelligent workflows and defined employee journeys. Our team of HRSD experts can help your organization simplify access to services, empower greater employee self-service and optimize service delivery.

Your portfolio of business applications is the link between the critical capabilities of the business and the underlying technologies that make up the major proportion of IT expenditure. Pressure to make quicker decisions on technology investments, even when there is limited visibility and uncertain business alignment, increases risk to the business.

RSM helps clients rationalize applications, saving time and money. We start with understanding the needs of your organization and assess what aspects of application portfolio management are a priority. Using the ServiceNow CSDM model, we can then review your CMDB architecture to ensure alignment and promote a sound architecture foundation. APM can then seamlessly tie it into your ServiceNow platform incrementally, delivering value within weeks as opposed to months.

Reduce cost and complexity for ServiceNow integrations through ServiceNow’s Integration Hub and API. Quickly connect workflows to critical business systems and simplify cross-enterprise automation using automation and low-code integrations that require little custom programming and are productive quickly. Experienced RSM advisors and developers have years of experience integrating ServiceNow applications to clients’ mission-critical systems.

Your ServiceNow application has an assigned “owner”, responsible for ensuring that the application’s users receive efficient, high quality, prompt administration and advanced support. The application owner is also responsible for implementing enhancements such as release updates or customizations. Providing these services with internal resources may be difficult as the role may require skills and experience beyond the scope of an existing employee’s role. In these instances, we can step in to provide ServiceNow level 1 (administrative) support as well as level 2/3 (advanced and enhancement) support.