Article

HCM system challenges: Do you need to replace or repair?

Make informed decisions about the future of your HCM technology

July 10, 2025
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Modern work solutions
Labor and workforce Human capital Management consulting Business applications

Is your HCM system a strategic asset or a source of frustration?

Your HCM technology should automate manual tasks, boost efficiency and empower your HR team to focus on what drives organizational success. If any of the scenarios below sound familiar or you feel that your HCM system isn’t doing what it should, it may be time to seek an evaluation.

I’m so over it

“I’m done with my system. It’s not working for me. It’s beyond repair. It’s too complex to manage. I know there’s no way to go forward unless I rip and replace.”

I’ve outgrown my system

“My solution is a bunch of disparate systems bolted together over the years. It definitely can’t scale with us as we grow. I’m tired of integrations that break all the time and systems that are failing. Very little of the data I’m getting out is working and payroll is often wrong.”

I’ve got nothing

“I don’t have a system that’s working for me today. I need an advisor to come in and help me define what my requirements are and what I need in a solution.”

RSM’s approach

We work to understand what’s going on today in your systems. You've made a sizeable investment, so let's see what we can retain and optimize to save your investment and keep costs low.

If salvage isn’t possible, we’ll find alternatives. Because we start with the big picture—the whole architecture—we may find several viable paths, either a point solution or something more involved. We’ll give you all the possible options so you can make the best and correct decision for your organization.

What’s at stake

Today, an HCM solution means everything for talent management—it's how you attract applicants, how you hire them, how you manage performance, and how you schedule and pay your people. It provides AI-driven insights and valuable predictive analytics around who you should hire and when you should hire them. Companies must get their HCM system right to stay ahead of the competition.

Why use an advisor versus going it alone?

There's no one-size-fits-all option with these complex HCM systems. Before embarking on a system, you need to think through your future performance management process and its requirements, so that when the system is configured it actually does what your organization needs it to do.

If you didn’t perform that due diligence in advance, you may have the wrong HCM platform, or the system you have might need reconfiguring to properly support your needs. By putting in the rigour around this process now, your current system or next system can work much better for you.

Enlisting the experience of a seasoned advisor can save you time and effort. RSM professionals won’t just ask you for your requirements, we dig into discovery to help you define them. We help you evaluate your current state and define the blueprint of your future state so those needs and requirements inform your system choice and long-term performance.

Evaluating a potential HCM solution advisor

Be sure to ask:

  • What approach will the advisor take?
  • What experience will they bring?
  • Which vendors do they already have relationships with?
  • Are they vendor-agnostic?
  • Can they provide references, prior client satisfaction details and results?

Why choose RSM?

  • Our approach is to understand your business, your challenges and your current HCM system architecture. Then we help you formulate your future state and what options will get you there.
  • We have no preconceived notions about what solutions will be right for you and we bring no bias around what tools are appropriate. We are agnostic across the entire HR technology vendor landscape.
  • We can offer a long-term relationship as your one-source human capital advisor, offering everything you need across talent management functions such as payroll, compensation and benefits, and employment tax, to help you support your people and strategic goals.

Conclusion

HR technology is constantly evolving. Let an advisor who stays ahead of the curve help inform you. RSM is here for you.

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