Don’t just manage through change—tap into services that will help you thrive
Retailers face a complex and challenging landscape. The dramatic increase of online shopping, customer demands for more convenient ways to shop and the logistical challenges of home delivery, curbside and in-store pick-up services are a strain to already limited resources, outdated processes and lagging technology. Stay nimble and strike the right balance between digital and physical sales to meet changing consumer preferences and adapt your operating model to increase efficiency and achieve profitability.
We offer advice on how to improve cash flow, optimize store performance and increase traffic across channels, so you can provide customers with value beyond price competition. You need a proactive plan to maintain a strong brand that enhances the retail store or dining experience and establishes a seamless customer experience across multiple channels—without compromising the bottom line.
If you’re running a multi-unit operation, you need tighter cost control, transparency across locations and insights into consumer buying habits. It’s critical to work with an advisor who can flex with you as you navigate your growth trajectory. We understand the retail industry’s evolution. We’ll help you harness data across in-store, online and mobile channels to better leverage customer behaviours and preferences. As a trusted leader in audit, tax and consulting, we offer business solutions that are anything but off the shelf.
Retailers benefit from our specialized experience in:
Your restaurant operations must be as nimble as ever to adjust to rising costs, a difficult labor market and changing consumer preferences. There are obstacles, but also real growth opportunities. You need critical insights and visibility into customer behaviour to adapt your real estate strategies and operating model. Our professionals have the right experience to help you get ahead.
Buyers today shop across many different retail channels for their food, beverage and household needs. They expect quality and consistency whether they are shopping in-store or request curbside pickup or delivery. Grocers who want to stay ahead of the competition, can depend on our experienced guidance on how to implement innovative processes and cutting-edge technologies to support business sustainability and growth goals.
Your store is no longer just a pit stop en-route to a destination. Customer buying habits are changing, creating more opportunities for c-stores to expand their offering to include a larger prepared food section, a broader selection of grab-and-go items and more. You need increased visibility into inventory levels, product mix by location and ideas for enhanced store layouts across your operation. We have the right experience to help you achieve your business goals.
Competition from direct to consumer and e-commerce’s global reach means more margin pressure, particularly for brands with heavy bricks-and-mortar investments. You need trusted advice on how to adjust your operating model to continue meeting customer expectations through new and existing channels. We offer guidance on how to optimize operations across your supply chain and utilize automation at the store and fulfilment center level.
Improving your product mix and customer satisfaction across your enterprise builds brand loyalty. Work with an advisor who can help you consolidate and standardize processes to increase employee efficiency and lowers costs—for you and your customers. Leaders in specialty retail space benefit from our experience supporting clients as they streamline their operations to cater to customer wants and needs across channels.
Where there are challenges,
we see opportunities for growth
RSM audit, tax and retail consulting services
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