Create customer loyalty by providing exceptional omnichannel customer support.
The days when companies deployed disconnected customer support solutions are over. Microsoft has a true omnichannel customer support platform to allow you to interact with customers in any channel.
Whether your customer calls in, sends an email or goes to your website, virtual agents and AI-driven workflows can route cases to the right team or agent based on customized criteria. RSM can help provide you with a Microsoft Dynamics 365 knowledge base that is published internally or externally to provide common answers, lowering the cost of support.
Let us help you use Dynamics 365 Customer Service to:
- Automate case routing
- Improve case resolution speed
- Verify contract terms and account history
- Have a centralized solution for omnichannel support
- Create an article knowledge base repository for reference
- Provide a feedback loop to other departments like quality control, shipping and sales
Dynamics 365 Customer Service is a fit for companies that:
- Manage a customer support call centre
- Offer omnichannel support
- Manage end-customer contracts, warranties or SLAs
- Use Microsoft 365 collaboration tools like Teams and SharePoint
- Want to lower support costs
- Want to build brand loyalty
Proven partner and technology leader
As a trusted advisor to more than 2,000 clients across North America, we pride ourselves on our ability to identify and accelerate the right technology solutions to create rapid time-to-value and drive immediate business performance for our clients.
RSM is both a Microsoft Cloud Solution Provider and a Microsoft Gold Certified Partner—meaning we can help you manage the entire life cycle of your application. Whether you seek general support or guidance on bespoke development, system customization, ISV integration, training, on-site consultancy, or change management, RSM has the team and the experience to help.
