Steven Co is a manager at RSM Canada who helps public and private sector organizations solve complex business technology challenges. He is passionate about improving customer experience, service management and business processes through strategic transformation initiatives. Steven brings a collaborative approach to stakeholder engagements and excels in translating strategic visions into actionable outcomes.
As a seasoned management consultant, Steven works with senior leaders and executive stakeholders across North America to address challenges in customer experience, service management, business process improvement and complex technology procurements. His strengths in project management, interpersonal communication and business analysis have been shaped through close collaboration with subject matter experts and clients.
Steven’s industry experience spans provincial/state and municipal government, utilities, education, health care, nonprofit organizations, consumer products, industrials and telecommunications. He has led organizational assessments, strategy and roadmap development, business requirements gathering, business process re-engineering, stakeholder engagement and communications, organizational change management, and project management initiatives.
Steven is known for his attention to detail and ability to build strong relationships with stakeholders. His work often involves navigating the unique dynamics of multiorganizational environments, allowing him to develop a deep understanding of strategic goals, operational processes and change management needs.
