Microsoft is now offering a trial of its Dynamics 365 Commerce product
Key takeaways
Dynamics 365 Commerce is a complete yet composable omnichannel solution that helps unify commerce
The new trial provides two ways to see the platform: “Direct to consumer” and “direct to business”
“Dynamics 365 Commerce is a complete, yet composable, omnichannel solution that unifies back-office, in-store, call center and e-commerce experiences for consumers and business partners [to] personalize customer engagement, increase employee productivity and optimize commerce practices.” – Microsoft
Microsoft now offers a trial of its Dynamics 365 Commerce platform, providing companies with an opportunity to evaluate this solution. The trial site is equipped with a guided tour perfect for users who aren’t familiar with the platform or for those looking for an executive summary. Customers no longer need a full-blown instance of Dynamics 365 Commerce to see what the platform has to offer.
Below is an overview of what the trial site has to offer. If you’d like to get started with any of the tours on your own:
Self-guided tour
Select the “Try for Free” option to enter the e-commerce trial experience. As of this writing, there are two options, each with its own highlighted offerings accompanied by mini-guided tours: Direct to Consumer and Direct to Business.
The Adventure Works (direct-to-consumer) website explores the following features
Product discovery and cloud-powered search
Help customers quickly find the products they are looking for or discover new products
Curbside pickup
Offer contactless buying options/features such as buy online and pickup in-store
Intelligent recommendations
Upsell and cross sell using the “Shop similar” function
Ratings and reviews
Use an AI-moderated system to capture ratings and reviews
Quick add to cart
Make shopping easier with the quick view drawer and quick add-to-cart features
Customer Service
Offer tailored experiences via chatbots and customer agents using Microsoft’s Power Virtual Agent and Dynamics 365 Customer Service solutions
Customer Voice
Leverage Microsoft Dynamics 365 Customer Voice to gather feedback from your customers
- Product discovery and cloud-powered search
- Curbside pickup
- Intelligent recommendations
- Ratings and reviews
- Quick add to cart
- Customer Service
- Customer Voice
Help customers quickly find the products they are looking for or discover new products
Offer contactless buying options/features such as buy online and pickup in-store
Upsell and cross sell using the “Shop similar” function
Use an AI-moderated system to capture ratings and reviews
Make shopping easier with the quick view drawer and quick add-to-cart features
Offer tailored experiences via chatbots and customer agents using Microsoft’s Power Virtual Agent and Dynamics 365 Customer Service solutions
Leverage Microsoft Dynamics 365 Customer Voice to gather feedback from your customers
The Adventure Works (direct-to-business) website explores the following features
Sign up to be a business partner
Enable B2B capabilities around customer account creation and management
Quick order entry using templates
Create order templates for businesses that frequently place repeat orders
View account credit information
Allow customers to quickly manage their account without the need to contact customer service
Enable B2B capabilities around customer account creation and management
Create order templates for businesses that frequently place repeat orders
Allow customers to quickly manage their account without the need to contact customer service
Guided tour
If you’re looking for an executive summary, the “Take a guided tour” option is the path to follow. The Commerce Guide Tour touches more on strategic topics and offers visual examples of how Dynamics 365 Commerce provides tangible solutions.
Optimize customer engagement
Improve engagement through cross channels and by providing personalized retail experiences
Streamline your operations
Connect all the silos across your organization and geographies to get a single view of content, assets, promotions, inventory and pricing
Strengthen strategic planning
Leverage machine learning and advanced analytics to gain the insights you need for strategic planning, growth and profitability
Modern store POS
Use Dynamics 365 to help associates manage tasks and complete buy online, pick up in store transactions
- Optimize customer engagement
- Streamline your operations
- Strengthen strategic planning
- Modern store POS
Improve engagement through cross channels and by providing personalized retail experiences
Connect all the silos across your organization and geographies to get a single view of content, assets, promotions, inventory and pricing
Leverage machine learning and advanced analytics to gain the insights you need for strategic planning, growth and profitability
Use Dynamics 365 to help associates manage tasks and complete buy online, pick up in store transactions
What happens next?
Connect with our team to get a live demo of Microsoft Dynamics 365 Commerce or for assistance with building a business case for unified commerce.
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