The saying in baseball is that if the umpires are doing a good job, the fans don’t notice them. Only if the umpires mess up do the fans pay attention.
The same is true of an organization’s IT platform.
“An IT platform should just work,” an Optinose executive says. “If something breaks, that’s when everybody will notice it.”
Optinose Inc is a specialty pharmaceutical company that focuses on creating and bringing to market innovative products for patients with diseases treated by ear, nose, and throat (ENT) and allergy specialists. The company’s mission is to improve the quality of life for patients.
In theory, Optinose’s users shouldn’t even notice their IT platform because they’re too busy working with it. But to accomplish that, Optinose relies on RSM US LLP to help keep the system humming along.