Career paths: Transparency is key
Firms must provide clear progression paths to ensure their employees know where they need to focus to advance their careers.
87% of employees and 71% of HR directors agree that providing career road maps is important to recruiting and retaining the best talent.
Source: Citrix Talent Accelerator
Flexibility/hybrid work: Should I stay or should I go (to the office) now?
Today’s professional service workforce expects flexibility in when and where they work.
58%
of knowledge workers are now working in hybrid arrangements
68%
say they prefer hybrid work
78%
want flexibility in where they work
95%
want flexibility in when they work
Source: Future Forum Pulse Survey
72% of workers who are dissatisfied with their current level of flexibility at work say they are likely to look for a new job in the next year.
Source: Future Forum Pulse Survey
Training: Prioritize learning and development
People are the core of professional services firms. As the battle for talent shows no signs of stopping, firms should consider doubling down on learning and development investments.
57%
of workers want to update their skills
61%
say upskilling opportunities are an important reason to stay at their job
71%
say job training and development increased their satisfaction
Technology: Harness the power of technology
Leading firms are leveraging new technologies to provide training and skills-based learning to enhance the employee experience.
88% of professional services leaders say their digital transformation has sped up since 2019 compared to an average of 78% across other industries.
Successful firms aren’t simply enabled by technology but driven by it. It’s how you compete in tight labor markets. Minimizing the time it takes to do administrative tasks makes employees’ lives easier and creates a better work-life balance.
Sonya King, RSM Professional Services Senior Analyst
Talent experience: Inspire passion and purpose
In professional services, the employee experience goes much deeper than workplace culture.It’s about improving the experience across a range of milestones. Leadership teams should know what their firm stands for and how they can espouse these values across the firm.
RSM contributors
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Damon FrankPrincipal
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