Managing digital change in financial institutions

Apr 22, 2021
Digital evolution Financial institutions Customer experience

Financial institutions are undergoing a rapid transformation, especially with respect to digital revolution. Changes that used to take years now take months, and those that happened in months now occur within weeks. For middle market firms, this transformation presents an urgent challenge: Adapt, or risk getting left behind.

RSM surveyed North American executives late last year as part of a broader study that looked at digital transformation across multiple industries, including financial institutions. While findings were compiled before the coronavirus pandemic, much of the analysis and insights can be applied in this post-COVID-19 “new normal” world.