Managed IT services

Managed IT Services (MITS) include end-point management, end-user help desk support, strategic IT guidance, backup and recovery, full-time network monitoring and security awareness training.

What to expect with RSM’s managed IT services

Managed IT services can provide significant advantages to organizations, addressing resource shortages and skill gaps, keeping pace with technology advancements and enabling firms to focus on their core business. RSM provides a range of cloud and hosting alternatives to support applications on Microsoft Azure delivering greater security, control and performance with a reliable operational spend.

Our managed IT services advisors are highly knowledgeable in the industry. They stay abreast of current and future technology trends to create managed solutions that align with your needs. We can train your staff with technical skills, optimize your systems platform and provide focused services and support for specific business applications.

Insufficient experience with evolving technology could lead to unnecessary spending and incorrect resource utilization. For these reasons, numerous organizations are outsourcing the management of their IT departments to enhance technology investments and refocus internal employees to vital business initiatives.

Hiring and keeping competent individuals has become a challenge with a dwindling labour market. If you’re fighting to get by with a staff of generalists or find it hard to keep up with technology advances, outsourcing could be a worthwhile solution. Whether you require resources with experience in complex accounting, financial or technology compliance and regulations, our outsourcing professionals can help. You’ll get flexibility, efficiency and the ability to become more strategic and expand the business.

At RSM, we have the experienced, skilled professionals to fill in the gaps, manage the project or act as your ongoing outsourced function. Our experienced staff can help you improve the effectiveness and efficiency of your daily business processes. Planning and budgeting will be simpler as well. Running and growing your business is all that’s left for you to do.


The advantages of managed IT services with RSM

Our functional experience across numerous industries enables you to combine many vendors into one provider.

Enjoy the flexibility of outsourcing the entire IT function or select components like infrastructure, help desk, CIO advisory, staff augmentation, Microsoft 365 and more.

RSM's co-managed IT services is our customized solution for companies seeking a trusted partner to co-manage your IT department. Our co-managed IT services combines your existing in-house IT team with RSM professionals to create a single comprehensive, effective IT operation. RSM will tailor a managed solution based on your business needs, existing IT expertise, geography, regulatory requirements and current business applications.

Below is a list of services that can be delivered individually or bundled together.

  • Managed security: RSM will help to secure your workplace through CISO advisory and program management, continuous compliance monitoring, security operations center, vulnerability and technical security, security awareness, digital forensics and response to protect your IT environment.
  • Managed Microsoft 365: Moving to Microsoft 365 is a game-changer for organizations and RSM is here to help maximize your Microsoft investment. Our team delivers end-to-end health monitoring, advanced IT pro support, QuickHelp™ learning platform, unlimited cloud backup, Core View™ compliance reporting and strategic planning and optimization.
  • Managed endpoint: RSM offers unified endpoint management solutions that can include end-to-end asset management, threat protection, mobile device management, Zero Trust enablement, managed detection and response and hardware procurement and provisioning. You can offload some of the more mundane aspects of managing end user computing devices, so your IT team can focus on more strategic initiatives.
  • Managed service desk: RSM operates a U.S.-based 24x7 service desk with global coverage that can provide Tier 1 support to your end users or can act as an escalation point for your internal help desk (Tiers 2 and 3).
  • Managed infrastructure: RSM provides a resilient foundation offering 24x7 monitoring of your critical infrastructure that provides peace of mind in the event of business interruption or catastrophic events. Our team can also deliver support plans to manage network services, voice services, datacenter (cloud/on-premises), disaster recovery as a service and managed Azure/AWS and private cloud environments.
  • CIO advisory: RSM can provide experienced IT leaders as additional horsepower to assist your organization in making sound IT investments and ensuring your IT staff has the right sense of urgency and direction.
  • Loaned staff: RSM can supplement your team and bring in specialists for short- or long-term assignments on-site, including analysts, database administrators, application developers and network engineers.

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